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JOB DESCRIPTION 





SOCIAL AND COMMUNITY SERVICE MANAGER



Brief description 
The position of social and community service manager consists of planning, organizing, or coordinating the activities of a social service program or community outreach organization. It also consists of overseeing the program or organization's budget and policies regarding participant involvement, program requirements, and benefits.


Tasks
Direct activities of professional and technical staff members and volunteers;
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated;
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management;
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively;
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits;
Plan and administer budgets for programs, equipment and support services;
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals;
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints;
Recruit, interview, and hire or sign up volunteers and staff;
Research and analyze member or community needs to determine program directions and goals.
Qualifications and requirements 
A bachelor闁炽儲鐛?degree or equivalent;
Ability to give full attention to what other people are saying and to use logic and reason to identify the strengths and weaknesses of alternative solutions;
Ability to manage one闁炽儲鐛?own time and the time of others, and adjust actions in relation to others闁?actions.


Competencies (in order of importance)
Integrity 闁?Job requires being honest and ethical. 
Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations. 
Concern for Others 闁?Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. 
Cooperation 闁?Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. 
Independence 闁?Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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