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Rate Your Company Templates Free Download

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Below is the Rate Your Companytemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link.

RATE YOUR COMPANY



Now its your turn. Complete the following questionnaire to help you pinpoint areas of customer listening where you might need to improve.



Yes
No

My company has a comprehensive policy regarding customer complaints  



Everyone in the organization is familiar with the policy for handling complaints.



We have a specific policy for documenting complaints.  



Complaints are regularly about the results of the complaint resolution.



We know the cost of complaints.  



Our organization regularly surveys customers and lost customers for complaints.



Someone in management follows up with complainers to ensure follow-through of the complaint resolution.



The more yes you have, the more your organization is moving toward taking a proactive view of complaints.








click to download Rate Your Company template

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