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JOB DESCRIPTION 





COMPUTER TECHNICIAN



Brief description 
The position of computer technician consists of providing technical assistance to computer system users, and answering questions or resolving computer problems for clients in person, via telephone or from remote location. It also consists of providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.


Tasks
Answer user inquiries regarding computer software or hardware operation to resolve problems;
Confer with staff, users, and management to establish requirements for new systems or modifications;
Develop training materials and procedures, or train users in the proper use of hardware or software;
Enter commands and observe system functioning to verify correct operations and detect errors;
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications;
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities;
Oversee the daily performance of computer systems;
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support;
Refer major hardware or software problems or defective products to vendors or technicians for service;
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Qualifications and requirements 
A college degree in a computer-related field or equivalent;
Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions; 
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.


Competencies (in order of importance)
 Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations. 
Attention to Detail 闁?Job requires being careful about detail and thorough in completing work tasks. 
Cooperation 闁?Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. 
Analytical Thinking 闁?Job requires analyzing information and using logic to address work-related issues and problems. 
Integrity 闁?Job requires being honest and ethical.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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