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JOB DESCRIPTION 





WAITER OR WAITRESS



Brief description 
The position of waiter or waitress consists of taking orders and serving food and beverages to patrons at tables in dining establishment.


Tasks
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages;
Check with customers to ensure that they are enjoying their meals and take action to correct any problems;
Clean tables or counters after patrons have finished dining;
Collect payments from customers;
Prepare checks that itemize and total meal costs and sales taxes;
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine;
Present menus to patrons and answer questions about menu items, making recommendations upon request;
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required;
Take orders from patrons for food or beverages;
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.


Qualifications and requirements 
High school diploma or equivalent;
Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do.
Competencies (in order of importance)
Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation 闁?Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control 闁?Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance 闁?Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail 闁?Job requires being careful about detail and thorough in completing work tasks.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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