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March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: WONDERING WHY YOU STOPPED PURCHASING FROM US


Dear [CONTACT NAME],

Weve had the happy experience of receiving one or more orders from you every year for several years. But, as I study our list of faithful customers, I note that you havent bought anything from us for the past two years.

This set me wondering: did we slip up on a shipment? Was the merchandise you last ordered not exactly what you wanted? Or is it simply because you havent needed anything?

Whatever the reason, Id really like to know it, and I hope youll tell me by replying to this letter, which you can mail in the postage-paid enveloped.

In the meantime, Im sending you a flyer describing our special rock-bottom prices sale on all [SPECIFY PRODUCTS/SERVICES]. Maybe when you see the bargains offered, you will start buying again from us. 

If can help you in any way, please let me know. We would really like to have you as one of our regular customers again.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 


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