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JOB DESCRIPTION 





FIRST-LINE SUPERVISOR/MANAGER OF RETAIL SALES WORKERS



Brief description 
The position of first-line supervisor or manager of retail sales workers consists of directly supervising sales workers in a retail establishment or department. It also consists of performing management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.


Tasks
Assign employees to specific duties;
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers;
Enforce safety, health, and security rules;
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised;
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate;
Instruct staff on how to handle difficult and complicated sales;
Inventory stock and reorder when inventory drops to a specified level;
Monitor sales activities to ensure that customers receive satisfactory service and quality goods;
Plan budgets and authorize payments and merchandise returns;
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.


Qualifications and requirements 
High school diploma or equivalent;
Ability to give full attention to what other people are saying, and to adjust actions in relation to others' actions;
Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to monitor/Assess performance of other individuals.
Competencies (in order of importance)
Self Control 闁?Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance 闁?Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Integrity 闁?Job requires being honest and ethical.
Cooperation 闁?Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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