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March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: YOU ARE ABSOLUTELY RIGHT C YOU OWE US NOTHING 


Dear [CONTACT NAME],

You are absolutely right C you owe us nothing. Im enclosing a new statement which provides the details, but the important thing about it is the $000.00 balance!

As you will see, we made an error in our extension on invoice [NUMBER]. The figure should have been [AMOUNT] instead of [AMOUNT]. For some reason, the discount to which you were entitled on invoice [NUMBER] wasnt given you; this amounts to [AMOUNT]. Furthermore credit for [AMOUNT] for the returned shipment was not given because our warehouse didnt notify the accounting department that it had arrived and my department wasnt notified that the return was imminent.

I am very sorry about these mistakes, [CONTACT NAME], and I cant imagine why they all happened to you. Nor can I explain why you got the runaround when you tried to get the matter settled.

I think its safe to say that your future transactions with [YOUR COMPANY] are going to receive special attention from everyone. In fact, I look forward to your next order so that I can prove that statement.

Thank you for your patience.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 


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