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March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: WEVE FOLLOWED OUR WARRANTY TO THE LETTER C AND BEYOND


Dear [CONTACT NAME],

Im sorry to hear that you are upset that we are not fixing your [PRODUCT]. However, we have followed our warranty to the letter C and beyond.

When you purchased our [PRODUCT], you declined installation in return for a [AMOUNT] discount. As noted on your warranty, if a factory-authorized serviceman performs the installation, you are covered for parts and labor for one year from the date of purchase. If you do not use an authorized serviceman, you are covered for parts (not labor) for a period of three months.

When you called us for warranty coverage, we gave you the benefit of the doubt. You were already two weeks past your three-month cut-off, but we made an allowance because you are a good customer. In other words, [CLIENT], we did not charge you for parts even though we were well within the spirit and letter of the warranty to do so.

If there are any other questions about the warranty, or other [YOUR COMPANY] products, please call on my personal line indicated below.



Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 



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