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March 11, 2014
OBJECT: WE HAVE CREDITED YOUR ACCOUNT
Dear [CONTACT NAME],
First and foremost, weve credited you for the amount of [AMOUNT] covered by invoice [NUMBER]. Secondly, thanks for letting us know about the error so quickly.
Youre right, of course, that we agreed [NUMBER] months ago to put you on quarterly billing. Your next invoice isnt due for [NUMBER] days.
Im sorry for the confusion this caused. Our Accounting Department has been reminded of the arrangement, and I can assure you this wont happen again.
[YOUR PHONE NUMBER]