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March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: PLEASE FORGIVE OUR ERROR 


Dear [CONTACT NAME],

When [COMPANY] mishandles an order, it does a bang-up job of it! Under the awful circumstances involved in your order (number [NUMBER]), I think your letter was a classic indication of patience and understanding. Im afraid I would have been more put out about this experience.

Let me summarize the errors:

You were promised a delivery date of [DATE], but received the order on [DATE]. 

[ERROR]

[ERROR]

Pardon the repetition, but I needed to see the picture as it has developed.

I have difficulty understanding how even one of these errors occurred. Three serious errors is almost beyond belief, and the President of [COMPANY] is as embarrassed as I am. While I had the President on the phone, I extracted a promise of a [DATE] delivery date on your order, and he insisted that we offer you [%] discount on your invoice.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 



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