Below is the  I Am Sorry You Are Displeased With The Substitute Itemtemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link. 



March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: SORRY THAT YOU ARE DISPLEASED WITH THE SUBSTITUTE ITEM 


Dear [CONTACT NAME],

Thank you for your recent letter expressing your displeasure regarding a substitute item on your purchase order [ORDER NUMBER]. You ordered [PRODUCT], but instead received [PRODUCT].

Because the item you ordered was not in stock at the time, we sent a more expensive item because we wanted to prevent any inconvenience on your part. This model has several important features that you might enjoy:

Benefit

Benefit

Benefit

If you continue to be dissatisfied with this product, please give me a call and I will do my best to find another solution to this situation.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 


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