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CHECKLIST

TEMPORARY HELP AGENCY SCREENING



Before you call the temporary help agency, ask yourself what you need

Do you need a last-minute fill-in for an absent employee?  
How long will you need the temporary? If the need is long term, estimate the length o time.
What hours will the temporary need to work?
What particular skills will your temporary worker need to have? Consider:
Specific computer and software skills
Public contact skills (in person or on the phone)


Once you know what you need, pick a few agencies from the phone book and assess their:

Responsiveness and professionalism
How many times did the phone ring before it was answered?
Was the person courteous and helpful?
Did the person ask meaningful questions, give you clear answers to your questions, and make sure you were fully informed?

Ability to meet your needs
Does the firm specialize in placing the kinds of workers you need?
Does the firm have workers in your geographic location?
What customer service and satisfaction features does the firm have?
Are the agencys rates competitive for the kind of worker you need?


After youve called a few agencies and have narrowed your selection to a few possibilities, make an appointment to visit those agencies to discuss more specifically what you need.  When you visit, be sure to cover the following points:

How are temporary workers tested and screened?
What benefits are offered to workers (better benefits attract better workers)?
Pricing information: 
What are the billing rates?
How are workers categorized into skill levels and corresponding pay rates?

Payment information 
What methods of payment are acceptable?
When is payment due for the services provided?
If you want to permanently hire the temp worker, how much you will have to pay the temporary agency?
Does the agency carry workers comp, liability insurance, and errors and omission insurance?
Are employees and workers bonded?

After you have collected this information, you should be able to make a more informed decision about which agency will be able to help you.  In making your decision, be sure to:

Check the agencys references 
Contact the Better Business Bureau and Chamber of Commerce for information on the agencies
Check with other business owners and colleagues

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