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March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: CHARGE BACK APPLICATION OF DISCOUNT ON DELAYED SHIPMENT


Dear [CONTACT NAME],

I hereby confirm that our order of [SPECIFY MERCHANDISE] was received on [DATE] at our facility of [CITY, STATE/PROVINCE]. Although the original delivery date was set for [DATE], I approved this later delivery considering the problems that you were experiencing at that time.

Please note that our check for the full amount of the invoice, less our [%] discount, was mailed to you on [DATE] for a total amount of [AMOUNT].

You will find enclosed a copy of the statement I received today, which includes a charge back for that discount, taken in compliance with your terms. I suppose that the source of this inaccuracy lies in the fact that the date on the invoice was not changed to reflect the delay in delivery.

I would appreciate receiving a corrected statement of my account. Thank you for your cooperation in this matter.


Sincerely,




[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 





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