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Call Center Director Site Manager Templates Free Download

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Below is the Call Center Director Site Managertemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link.


JOB DESCRIPTION





CALL CENTER DIRECTOR - SITE MANAGER



Brief description
The position of call center director (site manager) consists of managing the development, implementation and enhancement of call center systems, strategies and technologies. It also consists of developing strategic plans for communication and management for performance objectives.


Tasks
Build and implement strategy to meet financial and quality objectives;
Coordinate with resource management for requirements, including telecom, facilities, and staffing;
Create or update call-center policies and procedures, and communicate with internal & external clients;
Design and implement planning activities that ensure a successful operation;
Develop, manage and motivate a strong, effective management team;
Forecast industry and business trends, and oversee the design and delivery of training programs ;
Maintain the call center quality system with continual improvement and employee involvement;
Manage multiple projects and prepare operations budgets;
Nurture client relationships and uncover opportunities for additional client support;
Upgrade personal knowledge of call center technology and make improvement recommendations.


Qualifications and requirements
A college degree or equivalent;
Ability to give full attention to what other people are saying, to adjust actions in relation to others闁?actions, and to being aware of others闁?reactions and understand why they react as they do;
Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.
Competencies (in order of importance)
Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity 闁?Job requires being honest and ethical.
Attention to Detail 闁?Job requires being careful about detail and thorough in completing work tasks.
Cooperation 闁?Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance 闁?Job requires accepting criticism and dealing calmly and effectively with high stress situations.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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