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JOB DESCRIPTION 





CALL CENTER AGENT 闁?OUTBOUNDTELEMARKETING & SALES



Brief description 
The position of call center agent (outbound telemarketing & sales) consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.


Tasks
Adjust sales scripts to better target the needs and interests of specific individuals;
Conduct client or market surveys, and type detailed notes regarding sale or service offered;
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes;
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation;
Explain products or services and prices, and answer questions from customers;
Follow sales scripts and probe to better target the needs and interests of a client;
Maintain records of contacts, accounts, and orders;
Maintain call logs and reporting details regarding calls;
Obtain customer information such as name, address, and payment method, and enter orders into computers;
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.


Qualifications and requirements 
A high school diploma or equivalent;
Ability to persuade others to change their minds or behavior;
Ability to give full attention to what other people are saying, and to actively look for ways to help people.
Competencies (in order of importance)
Integrity 闁?Job requires being honest and ethical. 
Stress Tolerance 闁?Job requires accepting criticism and dealing calmly and effectively with high stress situations. 
Persistence 闁?Job requires persistence in the face of obstacles. 
Achievement/Effort 闁?Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. 
Dependability 闁?Job requires being reliable, responsible, and dependable, and fulfilling obligations.


Lines of communication
Please Identify where the position fits within the hierarchy of your organization.閼?br/>

Working conditions
Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.



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