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Apology Letter Dissatisifed With Quality Of Product Templates Free Download
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March 11, 2014
OBJECT: APOLOGY FOR DISSATISFACTION WITH [XXX]
Dear [CONTACT NAME],
Thank you for your letter/email/phone call of [DATE] describing the dissatisfaction you have with [PRODUCT]. I appreciate your sincerity and must agree that [PRODUCT] is not perfect. Please accept my truthful apologies.
We are not taking your dissatisfaction lightly. In fact, your letter has been forwarded to several key people in our organization, including our president. We are already working to improve our internal process, and I hope you will bear with us as we develop a better approach to handling specific issues that arise with some of our products.
We believe that you definitely deserve an explanation for what went wrong:
Although we recognize that the time for performing under this agreement has expired, we are requesting that you extend the time to [DATE] in order for us to replace/repair/improve the [PRODUCT].
Again, please accept our apology for this inconvenience. If you wish to discuss more on those issues, please do not hesitate to contact me.
[YOUR PHONE NUMBER]