Below is the  Apology For Poor Service Rating On Customer Questionnairetemplate body. If necessary, please put the personal information, company information, such as text to replace the specific content you need. you can download the .doc template file on the end of the article by click download link. 



March 11, 2014


Contact Name
Address
Address2  
City, State/Province
Zip/Postal Code



OBJECT: APOLOGY FOR POOR SERVICE


Dear [CONTACT NAME],

I really want to thank you for having taken the time to fill out our questionnaire. We do appreciate hearing from our clients, as their comments are vital for us to continue improving our services. Please note that I have brought your comments to the attention of [TITLE/POSITION]. Hopefully, the appropriate changes will be made in a matter of [DAYS, WEEKS, or MONTHS].

While the lack of service you experienced is unusual and not the standard, there is no excuse for an easygoing attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

Again, I thank you for your comments and I will keep you posted on the results. We hope that you will give us another chance to serve you.


Sincerely,



[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[YOUREMAIL@YOURCOMPANY.COM] 


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